H Connect – Payment & Billing Policy
Effective Date: October 2025
Last Updated: October 2025
1. Purpose
This Payment & Billing Policy explains how H Connect (Pty) Ltd manages invoicing, billing, and payment processing for broadband and related services provisioned via Openserve’s wholesale infrastructure. All payments are handled securely through Paystack.
2. Billing Cycles and Invoices
Services are billed monthly in advance unless otherwise stated. Invoices are issued electronically to the registered account email address. It is the customer’s responsibility to ensure billing details remain accurate. Usage-based or ad-hoc charges (e.g., installation fees, relocation costs, equipment replacement) are invoiced separately and due on presentation.
3. Payment Methods
Payments may be made via Paystack (Visa, Mastercard, Verve and other supported channels) or by EFT (by prior arrangement). Transactions processed by Paystack are PCI-DSS compliant and H Connect does not store complete card details. All amounts are payable in ZAR and inclusive of applicable taxes unless otherwise stated.
4. Due Dates and Non-Payment
Payment is due on or before the invoice due date. Failure to pay may result in suspension, late-payment administration fees, or termination after repeated default. Suspended services will only be re-activated once full payment, including any reconnection fee, has been received. Persistent non-payment may be handed over to a debt-collection agency.
5. Recurring Payments and Authorisation
By selecting recurring billing through Paystack, you authorise H Connect to debit your nominated account or card for subscription charges until cancelled in accordance with the Refund & Cancellation Policy. You may withdraw such authorisation by cancelling the service in writing. Any failed or declined recurring payment remains your responsibility.
6. Refunds and Reversals
Refunds are processed strictly per the Refund & Cancellation Policy and will be paid through Paystack to the same payment source originally used. H Connect does not issue cash or cheque refunds for electronic payments.
7. Disputed Amounts
If you dispute any portion of an invoice, notify H Connect in writing within seven (7) days of invoice receipt. Undisputed amounts remain payable by the due date. H Connect will investigate in good faith and respond within a reasonable time.
8. Security and Data Protection
All payment data handled by Paystack is encrypted and transmitted securely. H Connect complies with POPIA and our Privacy Policy regarding the collection and processing of billing data. We do not share payment credentials with unauthorised third parties.
9. Billing Errors and Adjustments
If an error is identified on an invoice, H Connect will correct it in the next billing cycle or process a credit note as appropriate. Overpayments verified by H Connect will be refunded or credited to the customer’s account.
10. Fraud Prevention and Verification
To protect against fraud, H Connect and Paystack may require verification of identity or proof of payment before activating or refunding any transaction. Suspicious or unauthorised transactions may be reported to the relevant authorities and may lead to immediate suspension pending investigation.
11. Changes to Fees or Billing Terms
H Connect reserves the right to adjust service fees, taxes, or billing terms with 30 days’ written notice to customers. Updated rates will be reflected on our website and in subsequent invoices.
12. Contact Information
H Connect (Pty) Ltd
288 Kent Avenue, Ferndale, Randburg, South Africa
Email: billing@hconnect.co.za | info@hconnect.co.za
Phone: +27 62 438 4001